Last updated: [13 Jan 2026]
By booking work, leaving a vehicle with EU Autos, or using our services, you agree to the following Terms & Conditions in full.

1. Definitions

“EU Autos”, “we”, “us”, “our” refers to EU Autos.
“Customer”, “you”, “your” refers to the vehicle owner or authorised keeper.
“Vehicle” refers to any car, van, or motor vehicle left in our care.
“Services” refers to diagnostics, MOT testing, repairs, servicing, inspections, or any related work.

2. Estimates, Quotes & Authorisation

All quotes are estimates only unless clearly stated otherwise.
Additional faults may be identified once work begins.
No additional work will be carried out without customer authorisation, unless required for safety or legal compliance (e.g. MOT-related safety issues).
Verbal, written, WhatsApp, SMS, or email authorisation is deemed valid consent.

3. Diagnostics & Fault Finding

Diagnostic charges apply regardless of whether repairs are carried out.
A diagnostic check identifies faults at the time of testing only and does not guarantee future reliability.
EU Autos is not responsible for unrelated faults that appear after diagnostics or repairs.

4. Parts

Where applicable, parts may be new, reconditioned, OEM, or aftermarket, unless otherwise agreed.
Customer-supplied parts are fitted entirely at the customer’s risk, and EU Autos accepts no liability for part failure, incompatibility, or consequential damage.
Warranty (if any) applies to parts supplied by EU Autos only and does not cover labour unless stated.

5. Payment

Payment is due immediately upon completion of work.
Vehicles will not be released until full payment has been received.
EU Autos reserves the right to charge storage fees where vehicles are not collected promptly (see Section 7).

6. MOT Testing

MOT tests are conducted strictly in accordance with DVSA regulations.
EU Autos has no control over MOT outcomes.
No liability is accepted for failures or advisories identified during MOT testing.

7. Vehicle Collection, Storage & Abandoned Vehicles

This section is critical – read carefully.
7.1 Collection Period
Customers must collect their vehicle within 14 calendar days of:
Work completion, or
Being notified that the vehicle is ready, or
Declining repairs after a quotation.
7.2 Non-Responsive Customers
If a customer fails to respond to calls, messages, or emails after reasonable attempts, the vehicle will be deemed unattended.
7.3 Storage Limitation
EU Autos has limited on-site space and is not a long-term storage facility.
7.4 Removal from Premises
After 14 days, EU Autos reserves the right to:
Move the vehicle outside the premises, including onto a public road or nearby side street, without further notice.
7.5 Liability After Removal
Once the vehicle is moved off EU Autos premises:
All responsibility transfers back to the customer
EU Autos accepts NO liability whatsoever for:
Damage
Theft
Vandalism
Parking fines
Towing or impoundment
Weather damage
Any third-party actions
This applies even if the customer has not responded to contact attempts.
7.6 Abandoned Vehicles
Vehicles left beyond 14 days may be treated as abandoned.
EU Autos reserves the right to recover costs, apply storage fees, or take further action permitted under UK law.

8. Limitation of Liability

EU Autos is not liable for:
Pre-existing faults
Wear and tear
Hidden or latent defects
Manufacturer defects
Consequential or indirect losses (loss of earnings, inconvenience, hire cars, etc.)
Our maximum liability (if any) is strictly limited to the value of the work carried out.
Nothing in these terms excludes liability for death or personal injury caused by negligence, as required by law.

9. Test Drives

Vehicles may be test-driven where necessary.
EU Autos is not responsible for pre-existing damage or mechanical failure during test drives.

10. Delays

Completion times are estimates only.
Delays caused by parts availability, third-party suppliers, or unforeseen faults do not make EU Autos liable for compensation.

11. Complaints

Complaints must be raised directly with EU Autos before any public review or third-party involvement.
We aim to resolve issues fairly and professionally.

12. Governing Law

These Terms & Conditions are governed by English law.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Acceptance

By booking work, leaving a vehicle with EU Autos, or instructing us to diagnose or repair a vehicle, you confirm that you have read, understood, and agreed to these Terms & Conditions in full.